u/ERROR_USER_REDACTED

In fortnite recently I've been experiencing a major problem on the Nintendo switch 2. Every one is muted and deafend for me. I have tried contacting epic but they said i wasn't banned from voice chat or anything. None of the guides help at all nor the employees. I have deleted the game and all files related to it then redownloaded it but nothing works. Genuinely please help me.