u/Educational_Type1953

A few weeks ago, my colleague pasted customer data into a random AI chrome extension to save on a workflow task. Nothing malicious, just trying to move fast, but it turned into a mini security fire drill once we realized we had no idea where that data was being processed or stored. That kind thing has been happening more as we juggle ChatGpt, browser extensions, zapier-style automation and random scripts. The bigger issue is that workflows are now sacttered everywhere, and nobody has a clear map of what tools touch customer data.

For teams under SOC 2 or similar requirements, how are you building internal tools without creating shadow IT or data leakage?