Bruised a Brazilian client (sugar paste) and now I’m doubting myself.
Hello! I’ve been a licensed esthetician for 2 years and have been doing sugar waxing for alittle over a year now. I’ve had my handful of mistakes along the way (getting stuck, missing hairs, mild bruising), especially during my first 6 months trying to get technique down and all that but I bruised this Client’s bikini line this week pretty badly and on both sides.
She of course asked for a refund and my boss gave it to her but I am feeling so many negative emotions. This has destroyed what confidence I have built over the last year and now I’m doubting myself and if I should just give it up.
I have never bruised someone that severely and now just thinking about having to go back to work is causing so much anxiety.
I have been thinking back to the session and I can’t figure out what I could have done to avoid this. I was holding the skin taut and molding/flicking in the right direction. It was my first time seeing this client and she had mentioned she had a bad reaction last time (pinpoint bleeding and mild swelling) which didn’t occur during our service.
The only thing I can think about is that when she filled out the new client form she did say she was using retinol. I wouldn’t think that that would affect the bikini area (PLEASE LET ME KNOW IF IT CAN).
Basically, this mistake has caused me serious mental turmoil and I’ve been taking steps to get my independent contractors which now feels totally ridiculous and i just want to quit and run for the hills. I don’t feel comfortable talking with my boss about this again because i always get nervous about her not wanting to spend anymore time helping me then she always has since she certified/trained me in sugaring last year. Please give me all your wise advice 🙏 but do be nice, I’m sensitive.
Thank you all! 💗