u/Electronic_Nail_8450

▲ 3 r/UpworkOfficial+1 crossposts

Two different hourly contracts are paused by Upwork because of an issue with clients' accounts.

I've been working with two different clients on hourly contracts. Yesterday, one of the contracts suddenly paused, and when I asked the client about it, she said the credit card she used is expired, and they need to update the info. It was a new contract, so I became a little bit nervous, although the reviews for the client were really positive. Then, today the contract with an older client was also paused by Upwork for the same reason, apparently. They were an older client, and I completely trust them. We have a really good relationship, and I believe this is really an issue that can be solved. Still, it is a strange coincidence. Two hourly contracts are paused by Upwork because of a possible payment issue with a one-day interval. Did this happen to anybody else before? Is August a common card expiration/renewal day in the US? I checked my account health, and everything is OK. And when I was writing this message, the first client said she'll update the card this morning. I'd be really happy if you could share similar experiences. Thank you!

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