Duolingo English Test violated rules not valid?
My boyfriend took the Duolingo English Test yesterday because he needs an English certificate. He spent about two hours completing the test and paid €95 for it.
Today he received a notification saying that his test was invalid because he allegedly broke the test rules. The problem is that the message does not explain which rule was violated or what exactly he did wrong.
During the test he looked directly at the camera the entire time and was doing his best to follow all the instructions. We are wondering whether the automated review system or AI may have made a mistake.
Has anyone experienced something similar? Is there a way to request a manual review or appeal the decision? Any advice would be greatly appreciated, as he needs the certificate for his university application.
Thank you!