duo mobile... how long does IT desk service email reply?
Hi. I am an incoming freshmen. I cannot access all of IUB services because I have DUO issues. In the past I had access, and it was rare when Duo security was asked. I deleted Duo Mobile (Android). When I tried login back to the Duo Mobile, it said I don't have account and back up to this email. I tried all possible. Simply, I lost access to my Duo Mobile. Also, the options to submit a form is not available since I cannot login at all. One.IU is not available to reset Duo too.
I sent email to the IT Desk two days ago. In the website it is written that for security questions calls are accepted but I am abroad now, and sometimes the direct calls to the US don't work. How long usually does it take to process request? Can this issue be solved?