Hey everyone,
I’m having an issue with my creator account Eputty on SoundCloud:
https://on.soundcloud.com/nJNLsZ67g1txOBL0WR
My primary email is stuck as “unverified”. Every time I try to verify it or make my already verified secondary email the primary, SoundCloud says it has sent a confirmation email… but nothing ever arrives.
It’s not a spam or inbox problem. I do receive other SoundCloud emails on the same address (password resets, notifications, etc.), and my secondary email got its confirmation instantly. So email delivery in general works, it’s just the verification email that never shows up.
I’ve tried different devices, browsers, incognito, clearing cache, logging in with email/password instead of Google, all the usual stuff. The problem really looks like a broken verification/token service on their side rather than anything user-related.
I contacted SoundCloud Support, I have loads of new music coming out and it would really suck if I can’t upload to this account anymore as I’ve had it for years. I can’t even switch the second email to be my primary one as I the verification code doesn’t get sent.
After a few google searches I know a heap of people have experienced the same issue. Did anyone get theirs resolved?
Ticket number: 4473874