u/Equivalent-Laugh-646

I tried ordering from a (Tz) lady selling Nigerian food—about 60k worth. She said it would take 30 minutes. After an hour and a half, I cancelled. Two hours in, she told me it was unfair. I explained the delay was the problem. I even shared some basic service tips to help—I work in hospitality.

The following week, I tried again because I really wanted the food. I ordered at 3pm for a 6–7pm delivery. At 6:30, I called to confirm, and she said it was too late and only one portion of jollof rice was left.

At that point, I left it.

What’s going on with us? Why is customer service and basic business consistency such a struggle?