Issues with duplicate sessions on Server 2025 VDA host
Hi everyone,
We are currently creating a new golden image for server 2025 for VDA services. Our current production runs a pool of 2019 VDAs.
We run on-premise Citrix Virtual Apps and Desktops (CVAD) 2507 LTSR (Upgrading to CU1 tomorrow)
We have added the new 2025 VDAs to the existing OU / Device collection in Studio. So same policies and environment rules apply everywhere.
the issue:
When any user connects to the 2025 VDA, disconnects and reconnects, the user gets a new / duplicate session instead of being reconnected to the existing session. This ofcourse causes a miriad of issues.
the symptoms:
-> Get-brokersession -username does not return any session on the VDA. Works fine for session on the 2019 environment
-> Citrix Studio shows connections on the machine, but the username field is empty
-> Citrix Director shows the session(s) aswell, but also shows the username correctly
-> When logging in through RDP instead of ICA, Studio also does not show a username, it does see the connection itself like with ICA connections
-> We upgraded the VDA client with CU1 as test, no dice
-> WMI issues has been pointed out by Citrix article as possible issue, but WMI is brand new & clean (we generate a full new windows installation / golden image each change with Ivanti Automation)
-> No error messages found in eventviewer or citrix director
-> The VDA itself shows as registered in Studio
-> Antivirus / ctxuvi exclusions are in place (and the same for 2019 image)
-> FastReconnect and EnforceUserPolicyEvaluationSuccess regkeys did not help
-> Citrix support has not been helpful so far
Id really appreciate any advice. Thanks!