AI managed to death
Is anyone else dealing with this? My team and I are getting sent generic AI reports where sales leads are taking our transcripts and throwing them into gpt and giving us ‘feedback’ based on those reports. They then take info from our call recording tool which scores calls on a rubric. It just feels like the management layer has become plug these transcripts into a tool and give feedback rather than real-life coaching.
I can put my own transcripts into tools and ask for feedback. I’ve been doing this for 25 years. There’s a reason I didn’t ask that question exactly then to quantify the pain. They know it, I know it.
Is anyone else being managed by AI nowadays? Feels wild and like the soul is leaving from what I thought good leadership should be. How can we combat this? It’s not just me on my team who’s frustrated by the sheer laziness of it. I’m so glad my leads can review my transcripts but tone, body language, and reading the room / between the lines are things that you can’t judge by an AI analysis.