Went up to the hills to see the eclipse with my wife, not long after we’d arrived, some prick with a drone turned up, parked his car so my wife couldn’t get out. Didn’t seem to give two fucks.
People like that make me sick. What happened to people caring anymore
When I first joined the hospitality industry, I was told it was an industry that valued people and rewarded hard work. You would join a company and feel that every late night, early start, and sacrificed day off meant something. You felt valued as a person, and because you felt valued, you wanted to give something back to the organisation that employed you.
Somewhere along the way, that changed.
The hospitality industry I see today feels very different. Too often, staff are treated as resources to be managed rather than people to be developed. There seems to be more focus on optics, targets, and a select group of high-value clients than on the employees who keep the industry running day after day.
Owners share responsibility too. While many talk about valuing their staff, wages often struggle to keep pace with the cost of living. Employees are expected to be grateful for minimal pay rises while continuing to sacrifice evenings, weekends, holidays, and time with family and friends. When concerns are raised, the response is often that the business cannot afford more, or that employees chose to work in the industry.
This is not the industry I joined. The hospitality industry was at its best when it cared both for guests and for the people who made those guests feel welcome. Today, too much of that humanity feels lost.
The people who work in hospitality deserve better. They deserve fair pay, respect, opportunities to progress, and to feel valued for the contribution they make every day.