How Would You Respond?
Obviously I don’t want to reveal what corporate group I work for.
For a little bit of background, this guest came in to our restaurant in March. I was the manager on duty at the time and remember speaking to them when they dined because they were celebrating haven gotten married and they never indicated that anything was wrong with their meal.
Cut to a couple of days afterwards - they leave a negative review online saying they didn’t like that they spent $450 for two people however they elected to order a shellfish tower, upgraded to the largest steak option, and each added on a lobster tail.
Then two months later, they hit us with a request for a partial refund from this dinner. Obviously I’m not going to do that but we did choose to send them a gift card and then after connecting with the guest this is the last paragraph that he writes to me.
I just don’t understand why some guests choose to dine at a corporate establishment and then spend months harassing that establishment because they “hate corporate establishments”.
Don’t dine here, dude, if that’s how you feel.
Bet he’s going to enjoy his corporate gift card, though.
I have just let this email lay in my deleted folder because what’s done is done. It was just so unbelievably uncalled for.
Sometimes I really wish I could find where some of these guests work and insert myself in their world in the same demeaning, rude, entitled way they do ours.