Advice on car giving issues
Hi everyone,
I'm looking for some advice on what our options are.
Our electric car has been in the garage for 4 weeks now, and we've had no real update on when it will be fixed. We keep being told they're waiting on a part, but nobody can tell us when it's expected to arrive.
The garage gave us a courtesy car, but it's a petrol car instead of an electric one. It's costing us around €120 a week in fuel, which is a huge extra expense that we wouldn't normally have.
To make matters worse, every time we ring the garage, we get no clear answers. We even asked for an appointment with the manager, and were told they'd call us back, but they never did.
I bought the car only 10 months ago, its 2022 so only 4 years old and has already been back to the garage 5 times for different issues. At this stage, we're losing confidence in the car and in the way the garage is handling everything. It's also a very well-known dealership, so we expected much better customer service.
Has anyone been in a similar situation? What are our rights, and what would you do next? Should we be asking for fuel costs to be covered, a replacement vehicle, or something else?
Any advice would be greatly appreciated.