Banned overnight with no explanation
UPDATE: my account was reinstated as of 9 am this morning. 🎉 I still haven’t received an explanation— hoping to get more feedback.
I’ve read similar stories from tutors here, and I'm hoping to hear some positive stories of reinstatement. How long did it take to get reinstated, what was the process like, how did you finally get in touch with a human, etc.
I've been teaching for 15 months, have nearly 1k lessons taught, 47 anonymous 5 star reviews, and 13 written 5 star reviews. So literally flawless, in terms of ratings.
I don't know how I've violated the terms. The only thing I can think of is I sent my email address in the chat to a student a few weeks ago so he could send me a list of words he was trying to use more often, translated from Arabic. He was having trouble attaching the document directly in to the chat, so I told him if it's easier, just shoot me an email. And now I'm banned! I've reached out to customer care and they've created a ticket.