CarPlay issue with one specific phone
Hoping someone else has experienced the same issue and may have a solution.
My wife has a ‘26 GV80. For three months CarPlay worked totally fine with her iPhone 16 pro max. Randomly started getting an issue where her phone will do Bluetooth connection but refuses to connect via CarPlay.
We’ve tried resetting the phone, the car software, forgetting and reconnecting the phone etc. We made sure both phone and car had all the latest software updates. but still refuses to do wireless CarPlay with her phone.
My iPhone 14 connects just fine. Multiple Genesis employee phones connected just fine. As another test we connected her phone to my ‘24 Chevy Colorado zr2 CarPlay and it works totally fine.
While Genesis was checking it out we had a loaner GV80 and same thing, my phone connects no problem but hers only does Bluetooth connection and won’t do CarPlay connection with the loaner either.
So we are stumped and hoping maybe someone has had a similar issue and found a fix besides just buying a new phone because hers has apparently just decided it doesn’t like connecting specifically to Genesis vehicles.