Shipex Armenia Took 5 Business Days to Tell Me My Package Was “Not Delivered”
I ordered a device from the US, and Amazon clearly showed it as delivered to Shipex Armenia's Delaware warehouse. Normally, with companies like Globbing or Onex, I receive a confirmation in about 2 hours after delivery. With Shipex? Silence.
No update in the app, no notification, nothing. So I called customer support, and they told me they were “in communication with their USA-based team” to understand why the shipment wasn’t appearing in the system. I was promised an update by the next morning at the latest. Of course, that deadline came and went with absolutely no communication from them.
In the end, it took Shipex FIVE business days just to provide a document saying the package had never been delivered to their address in the first place.
Let me get this straight. After an entire week passes since Amazon marks the package as delivered, I’m expected to go back to the seller and say, “Hey, apparently your package wasn’t actually received”? Does Shipex think customers are clowns?
What makes this even worse is that their competitors—Globbing and Onex—while not perfect, at least maintain basic operational standards. Shipex somehow failed at the most fundamental part of a forwarding company’s job: acknowledging whether a package exists.
And here’s another nice surprise. Their social media pages advertise shipping from the USA at 3,500 AMD per kilogram, but when I called them, I was informed that starting “today” the actual rate is 6,000 AMD per kilogram. Convenient timing.
If you are a legal entity or business that values reliability, documentation, accountability, or professionalism, stay far away from Shipex. If you’re just an individual shipping random items from the US to Armenia and can tolerate unprofessional service, broken promises, and zero transparency, then maybe Shipex is for you.
Personally, after this experience, I’d rather pay competitors more than waste another week chasing basic answers from Shipex.