Premier Credits Not Added After Payment
Hi ,
I canceled my Ultra subscription and purchased the Premier monthly subscription. I have already received the invoice, and it shows that the Premier payment was charged.
However, the Premier credits have not been added to my account yet. On my membership page, Ultra still appears as “Active - Subscription Canceled,” while the current subscription section shows “Premier - Monthly Subscription.”
Could you please check whether there is a billing or account issue? I had a similar plan change last week, and the credits were added right away after payment, so this seems unusual.