u/Expensive-Storm500

I bought Lexus Certified NX and as soon as I had it home realized this circle of missing info is present to the left of the display. Took it shortly after to the same Lexus dealership and they gaslit me and said I must have wrecked it by messing w the plastic dust shield on the dash (there’s a little wrinkle on it, clearly not the cause) and won’t cover under warranty. What are my options to elevate to a higher level? It is clearly a defect and not physical damage.

First pic from drivers seat, second is from outside the car (I did a mirror image of the second pic).