Has anyone else had a nightmare experience with Ohio Mulch?
Has anyone else in Columbus had a terrible experience with Ohio Mulch?
I ordered over $600 worth of bulk mulch, compost, and soil from them recently and the entire experience has been a disaster.
They repeatedly guaranteed delivery on specific days by phone and email, refused to provide even a rough delivery window, and then simply never showed up. After waiting through multiple missed deliveries, I requested a refund. Instead of responding to the refund request, they started dumping portions of the order across multiple days with no communication whatsoever.
The mulch showed up first even though the compost and soil needed to go underneath it. The compost arrived only hours before a major thunderstorm, forcing me to rush to try and spread and tarp 3 cubic yards before heavy rain. Then the soil was delivered during the rain the next day without anyone notifying me, despite me being home at the time.
Customer service was basically nonexistent. Multiple times I sat on hold only to get kicked to voicemail. I left messages and never got a callback. Emails to management were ignored, and even escalation attempts through the main office went nowhere.
To top it all off, the mulch itself contains pieces of plastic and metal debris.
What really got me is that after looking online, I found tons of similar complaints across BBB, Google, Yelp, Facebook, and neighborhood groups describing almost the exact same issues: missed deliveries, false promises, ignored customers, and poor quality material.
At this point I’ve filed complaints with the Ohio AG and FTC because this genuinely seems systemic.
Curious if others here have dealt with similar issues from them, or if there are better local companies people would recommend instead.