Uber Brisbane Airport Surcharge
Hi all! Looking for some advice and to warn the public of an ongoing issue I've had with Uber from the Brisbane Domestic Airport.
When booking an Uber, you have a price estimate you accept, which is to include any tolls and unavoidable surcharges. If you don't deviate from the route accepted or have any waiting charges the price estimate is what you're supposed to pay at the end of the ride.
For the last 12months or so, I have continually been getting double charged the $4.86 brisbane airport access fee, at the end of the ride. For example, if i accept a ride for $60, picked up from Virgin rideshare at BNE airport, they bill me $64.86 after the ride is complete.
I contact Uber support and get an instant refund of $3.78, then have to battle with them to get the remainder of the surcharge refunded (purely out of spite and principle)
I'm sick of having to do this as it's a complete waste of my time.
Does anyone have any advice of avenue of trying to get this resolved, as I'm positive I'm not the only person this is happening to, and with the amount of rides Uber does from Brisbane airport I'm sure they've pocketed millions from double charging when they shouldn't be.
Cheers