u/External-Point566

I got a pair of technical earbuds and lost one of the earbud pieces. On the website panasonic says they sell replacement parts, but upon emailing their support team, I was told I need to buy a whole new set because they don't sell parts individually. This is tremendously frustrating as I chose this product after seeing I could buy replacement parts, but from what im learning, they aren't great about honoring their word.