u/Fair_Ad7718

Managed Service Providers & Managed Security Service Providers suck. They may not start off this way but usually after a year (if you’re lucky) the service falls, the fingers starts getting pointed and the next thing you know you’re stuck in a 2-3 years contract with a service which isn’t as sold.

Is this an industry thing? What industries are people finding the outsourced option is failing? I’m in manufacturing and the OT side scares both sets of providers, the round the clock support also drops eventually with every provider we’ve used, and don’t get me started on the false positives.