u/Familiar-Ad7416

Looking for some help please. I have had a paper annual transport pass for 4 years but decided this time to get one in the PID Litacka app.

I bought the pass before I realised that it needs a validated identity photo. I added this photo but it has been stuck on verifying for over a week.

Has anyone had a similar issue? I have tried emailing and contact forms but no luck yet. I have to keep buying 30min tickets despite having an active annual pass which is annoying.

Thanks in advance