BCBS of TN Coordination of Benefits
Hi there, I am reaching out to the community here to understand more about CoB. My spouse recently received couple bills from our PCP which baffled us because she paid her co-pay and it was a routine check-up, no procedures or anything complex. My spouse is a dependent on my employer sponsored health plan. When I checked the EoB for her visit, I noticed that there was this code "XCD-Benefits cannot be provided until we receive previously requested information concerning this member's other insurance" and that's when I reached out to BCBS customer support to get to the bottom of this and was told that I hadn't done my annual "Report Other Health Insurance", for which I let the rep know that this is the first time I'm hearing about it and hadn't done it last 3 years employed here. The rep was kind enough to do it for me and it reflects in my portal for both of us. There were 2 claims that are showing "Processed" but has these XCD denial/hold codes on them, I was told that it would re-process automatically and I should see the new EoB in 14 business days. The reason I'm reaching out to the community to see what other proactive steps that I would need to take to avoid issues as spouse has upcoming appointments with pcp and specialist in the next coming months.
EDIT: me or my spouse have never had multiple health plans.