patients MISreading their charts
Curious how other clinicians handle patients closely scrutinizing chart documentation through the portal. Increasingly, I’ll document something like “CT findings suspicious for XYZ diagnosis,” and then receive portal messages from patients insisting I’m mistaken because they “do not have XYZ.”
The challenge is that medical charts are primarily clinician-to-clinician communication tools, not patient-facing documents, so differential diagnoses and clinical reasoning can easily be misunderstood when read without context. How do you navigate these conversations while still documenting accurately and thoroughly?