Drowning in benefit billing corrections after UKG implementation. Help please! [N/A]
Hi everyone, im hoping someone will please offer some help! So basically our company transitioned to UKG last year, and I’m still learning how to navigate reporting within the system. Since the transition, our file feed with one of our benefit carriers for dental, vision, STD, LTD, life, and supplemental coverage has never been fully stabilized due to ongoing eligibility and enrollment feed issues.
As a result, member enrollments have been significantly impacted. Since January, we’ve been submitting continuous enrollment corrections and adjustments to the carrier, but there are still unresolved discrepancies affecting our billing. Because of the volume of pending corrections, the company has not paid the invoices since January.
As benefits manager (newly appointed) I’ve now been tasked with determining approximately how much in credit adjustments the company is owed overall. The carrier portal has monthly invoices available, but I’m struggling with where to even begin reconciling everything.
What reports should I be pulling from UKG to compare against the carrier invoices? Has anyone handled a large-scale reconciliation like this before? At this point, there has been so much back-and-forth, auditing, and correcting over the last several months that it’s become difficult to determine what has and hasn’t already been addressed.
Currently, I’ve been told the outstanding balance is over $500k, and our CEO is asking for an estimate of how much of that balance should actually be credited back due to enrollment errors and adjustments. I’m the only benefits person for a company of over 1000+ employees, and I’m just completely overwhelmed right now. I’m so lost I want to cry.