u/Few_Stop2589 — reddlx

Hi everyone,

I’m looking for advice on whether I have any legal remedy against IndiGo for prolonged non-payment of an approved reimbursement.

Timeline:

Feb 2026: My incoming IndiGo flight (6E17, PNR U99D8D) was delayed, causing me to miss my onward connection.
Because of this, I had to purchase a Turkey e-Visa (USD 50.50) at my own expense.
I emailed IndiGo with boarding passes + visa receipt.
IndiGo confirmed in writing that they would reimburse USD 50.50.
They requested passport copy + International NEFT form, which I submitted on 9 Feb 2026.
They initially promised refund in 15–21 working days.
After multiple follow-ups, on 4 Apr 2026 they again confirmed Finance would process it in 7–10 working days.
Still no payment, no transaction reference, and only generic responses.
I have now filed an AirSewa complaint (Ref: ZP768744).

Questions:

Can I file a case in consumer court for deficiency in service / unfair delay?
Can I claim interest / compensation for holding payment this long after written approval?
Is there any aviation-specific legal route beyond AirSewa?
Would sending a legal notice be worth it for a small amount, mainly on principle?

I have full email records and written admission from IndiGo approving reimbursement.

Any advice appreciated.