Payment adjustment, escalation, advice needed
The following is what it says after using the back door calculator. I was told (on one of the phone calls) that my account does not have the one time payment account adjustment applied, and yes I do qualify for it. However, when I call to try and get that remedied, I get tossed between Nelnet and Dept of Ed. Nelnet says they need something from Dept of Ed, Dept of Ed says they need something from Nelnet. I have called at least six times, also submitted a dispute (which is what they told me to do), and literally got the same answer. The letter stated 'At this time, we cannot provide your official count or restore prior displayed totals without direction from ED."
I'm unsure about what to do next, and I'm concerned about what payment plan to choose coming up. Any advice?
"type": "ICR",
"borrowerEligibleIndicator": "Y",
"loanEligibleIndicator": "Y",
"qualifyingPaymentCount": 234,
"eligiblePaymentCount": null,
"ineligiblePaymentCount": null,
"forgivenessRequiredPayments": 300,
"forgivenessRemainingPayments": 66
},
{
"type": "IBR",
"borrowerEligibleIndicator": "Y",
"loanEligibleIndicator": "Y",
"qualifyingPaymentCount": 234,
"eligiblePaymentCount": null,
"ineligiblePaymentCount": null,
"forgivenessRequiredPayments": 300,
"forgivenessRemainingPayments": 66