NEAR deposit appears in transaction history, but account balance is not updating correctly – looking for advice
I'm hoping someone in the NEAR community has seen something similar.
On 24 May 2026, my wallet contained approximately 2,211.545084 NEAR. I then transferred 2,200 NEAR from Kraken to the same wallet address.
The transaction completed successfully and appears on multiple NEAR blockchain explorers. The explorers clearly show the incoming transfer from Kraken.
However, the account balance shown by those explorers has not updated. It remains at approximately 2,200 NEAR, as if the deposit had never been added to the account balance.
What's even stranger is that Trust Wallet shows a total balance of approximately 4,467 NEAR, which is exactly what I would expect after the deposit. However, when I try to send NEAR, the maximum transferable amount is still only about 2,211 NEAR — essentially my original balance before the deposit.
So at the moment:
- The incoming transfer from Kraken is visible on multiple explorers.
- The explorers still show an account balance of roughly 2,200 NEAR.
- Trust Wallet shows a balance of roughly 4,467 NEAR.
- Trust Wallet only allows me to transfer about 2,211 NEAR.
Timeline:
- 24 May: Opened a support ticket with Trust Wallet.
- 25 May: Support requested screenshots, wallet address, and transaction hash.
- 25 May: I provided all requested information immediately.
- 29 May: Sent a follow-up requesting a status update.
- 30 May: Still waiting for a response.
Has anyone encountered a situation where a NEAR transaction appears on-chain, but the account balance shown by explorers does not update accordingly? Any ideas about what might cause this discrepancy?
I'm not accusing anyone of wrongdoing. I'm simply trying to understand what is happening and whether anyone has found a solution to a similar issue.