E& Etisalat requesting charges for inactive home internet connection without bills and stats against an expired contract.
I spoke to an etisalat agent on phone on 800 6665. asking for explanation for my bill due on E& App regarding my home internet connection..
i have a 299+ vat pack for home internet. My contract is already over so I am pay as you go based atm.
I didn’t pay the bill for april (Internet was active) as I was away Till may. so In may they disconnected my Internet connection and on June 3 they sent me a bill for April and may together, To clarify the same I called E& call centre requesting to pay for April and also to request then to not charge the bill for may as they have disconnected the line already cuz April due was not paid.
they want to charge me me for a month when they Had disconnected the service!
when I asked Them to cancel the account on the 3rd in June that’s today. they want Me to pay for April, May and June without even the June bill being generated and in just 3 days in new month and with a disconnected internet service.
When I asked them to send an official mail with a final settlement with usage and other stats and copy of my contract i was said by an E& official agent that he cannot send anything and can just say verbal.
No seniors support staff was avilable as well as per the agent who could verify the genuinity of the request Made to me.
This sounded unprofessional and fraudulent to me.
I am willing to settle the months when the connection was active but not the months where the connection deactivated by then and also don’t want to pay for the month where the bill is still not generated but I was asked to pay.
I need advice and thoughts if this is correct As per UAE law.
If yes I expect a final written email from E& (Etisalat) for settlement and I will pay Against it.
And if E& agent is wrong and fraudulent I seek to know how I can I address this matter and to whome so something similar doesn't happen to anyone else And my matter is addressed with a professional explanation and backing of proof what I am changed against.
any thoughts?
u/etisalat u/ded u/customerprotection