[FOR HIRE] Freelance Customer Success & Implementation Consultant - for startups that aren't ready for a full-time CS hire yet
Hey folks,
I'm Tanishq - 7 years in customer success and implementation across fintech and SaaS startups in India. I've worked at JODO (Tiger Global-backed), BrowserStack, and HDFC Bank, and currently run implementation at LEO1 (QED Investors-backed).
Here's the problem I keep seeing in early stage startups: the product is ready, customers are coming in, but there's no one owning the post-sale experience. Founders are doing it themselves, or it's falling through the cracks. Hiring a full-time CSM feels premature. So churn happens quietly.
That's exactly the gap I work in.
What I can help with:
- Building your onboarding flow from scratch (I took one from 7 days → 2 days at a previous role)
- Setting up health scoring, renewal tracking, and churn signals
- Owning a portfolio of accounts on a part-time or project basis
- Writing SOPs, playbooks, and CS documentation your future team can actually use
Best fit for:
- B2B SaaS or fintech startups, seed to Series B
- 50–500 customers, no dedicated CS team yet
- Founders who want the work done, not just advised on
Not a fit for:
- Enterprise accounts with complex procurement cycles
- Roles that are really just support/ticketing
Happy to do a free 30-minute audit of your current onboarding or customer journey before we talk scope. No obligation.
Drop a comment or DM if this sounds relevant.
Rate estimate - $40/hour