Do contracts actually stop scope creep in dev agencies?
In my research into how different development agencies tackle scope creep, there have been some findings.
Every agency:
* has contracts;
* has Statements of Work;
* has approval procedures;
* uses Jira, Notion, and Slack workflows.
However, scope still goes beyond what's originally defined.
Rarely because of any single big request. More often because of little things that build up throughout implementation:
* "fixes"
* revisions
* Slack requests
* meetings
* changes to deadlines
* growing customer demands.
Now I wonder if scope creep isn't even a contract problem. Because it looks like contracts just define scope formally, while everything becomes a bit more flexible during the process.
Would be interested in your opinion, agency owners/project managers.
Do contracts really help prevent the problem in your case?