u/Fit_Interview_7907

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https://preview.redd.it/5tentgto0q2h1.png?width=894&format=png&auto=webp&s=c3fbe51d58f1efeb320d236cbf560680e2f13bdb

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https://preview.redd.it/1f1j2bna2q2h1.png?width=1100&format=png&auto=webp&s=07f4c19ac170ed8a04001db52bf6bb85db0eab6d

If any Indian user has faced this issue please help!!

I have made a billing account (for personal projects) and did not notice if it was individual or organization. Now its asking me to verify with documents otherwise my account will be closed eventually. It asks for 1000 prepayement which I did and now I am trying to get a refund. I also have the $200 free credits.
Even if I try to make a new individual account it says, cannot create another individual profile (I HAVE ONLY ONE PROFILE).
How do I get my refund? Is it even possible if not how do I make another profile and use the console?