Hotel in Japan denied request for advanced restaurant reservation
Hi all,
Is it normal for hotel to refuse to help with restaurant reservations until after guests have checked in? It’s not a big deal and we most likely will find another restaurant that takes online reservations via other concierge services. I just find it kind of odd for a high end hotel to refuse to help until you’re physically there, esp. for popular omakase restaurants I just feel like there is no way for us to get in if we can’t reserve in advance. Is it the practice in general?🤔 (I’ve never asked hotel to reserve anything so I’m just really curious).
Thanks!
Edit: thank you everyone for your responses. Good to know that it seems to be the norm now, saves me time in asking in the future🙏