u/FlamingoSea6306

Title: Two USDT-BSC withdrawals stuck at “Created” since July 27 – No TXID

Hello BitMart team,

I need help with two USDT withdrawals via BNB Smart Chain (BSC) that have been stuck at “Created” since July 27, 2026.

Both withdrawals are going to the same external BSC wallet.

Withdrawal 1

• Asset/Network: USDT-BSC (BNB Smart Chain)
• Withdrawal amount: 250 USDT
• Amount to receive: 239 USDT
• Fee: 11 USDT
• Created: July 27, 2026 at 15:16:51
• Current status: Created
• Finished: Not completed
• TXID: None

Withdrawal 2

• Asset/Network: USDT-BSC (BNB Smart Chain)
• Withdrawal amount: 1,318.4553835 USDT
• Amount to receive: 1,307.4553835 USDT
• Fee: 11 USDT
• Created: July 27, 2026 at 15:37:40
• Current status: Created
• Finished: Not completed
• TXID: None

Destination wallet: 0xdc5c...129b

These withdrawals have been waiting since July 27 and neither transaction has generated a blockchain TXID.

Since there is no TXID, it appears that the withdrawals have not yet been broadcast to the BNB Smart Chain.

Could an official BitMart representative please clarify:

1. Why have both withdrawals remained at “Created” for this long?
2. Are USDT-BSC withdrawals currently being processed?
3. Is there any additional verification or review required on my account?
4. When can I reasonably expect these withdrawals to be processed?
5. If they cannot be processed, can BitMart cancel the withdrawals and return the funds to my available balance?

I have screenshots of both withdrawal records and can provide the complete transaction IDs and destination wallet through an official BitMart support channel if required.

Please do not ask me to provide passwords, 2FA codes, seed phrases, private keys, or KYC documents through Reddit or private messages.

Thank you.