u/Flanchan2002

I Can't Update, Repair, or Uninstall AWCC

Windows decided to have a bunch of updates today. Those went fine. I then went to check support assist for updates, it had 8. 6 were successful and 2 weren't. Apparently I'm lucky when is comes to the first one that failed, the Dell-SupportAssist-OS-Recovery-Plugin update is apparently making people's bios crash or some crazy stuff like that when looking it up. So I won't bother with that one. The second one that failed though it the pain in the butt one, the Alienware Command Center update. It said it was waiting on a crucial installation. Anyways once everything else was done I restarted like usual and went to launch awcc to see if it had gotten better since the last wonky update, it couldn't load.

It told me "Could not load file or assembly 'AWCC.Resources,Version=6.13.6.0, Culture=neutral, PublicKeyToken=Null'. Could not find or load a specific file. (0x80131621)

After a few tries of trying to repair the files with the AWCC installation manager, each time getting hit by "installation wizard got interrupted and couldn't finish" and eventually gave up. I then tried to uninstall it with the installation manager, seemed ok for a bit before telling me the wizard got interrupted and they couldn't finish. I then try through windows settings and it would not uninstall. I then tried from the control panel and it still didn't work. Probably because it still uses the AWCC installation manager to remove itself. I think it did technically remove AWCC cuz I no longer have that specific app, but I can't reinstall or repair annything without the install wizard error.

I'm not sure what to do. I know with older versions I could follow guides for how to do a completely fresh installation but I can't find any for the current version. I'm admittedly not the techiest person, I mostly just want to play my games and hangout with my friends on discord.

Anybody know how to solve this issue? Do I just need to wait for another update?

I can get by without the joy of my keyboard changing colors with what game I play, despite how much I love that silly little feature. Do I need to worry about the temp controls with me being unable to use AWCC? Or will my computer automatically know what to do to handle its temps? (it runs pretty hot since it's a laptop. Specifically an Alienware m16 R1)

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u/Flanchan2002 — 8 days ago