u/Flat-Leg-6833

I have been a CX practitioner for nearly two decades working on the car rental and financial services industries. I was recently laid off and it seems as though CX roles are few and far between - my network tells me that specific CX functions have been cut and it is more difficult to find CX roles publicly posted. I have tried searching via skills required (journey mapping, VoC, etc.) and still haven’t found many roles. I wanted to see what everyone thought of the current job market - is it just simply a lack of demand tied to the overall market or are companies permanently eliminating CX roles?