u/FlipOfTheWhip

Ive only had a few cancels . At first no big deal, it wasnt much in fees.

Today i had a order cancel about 2 mins after placing. Charged me 4 dollars to cancel.

Again 4 dollars is 4 dollars but if this becomes a pattern I am going to have bigger issues.

I felt kinda bad to confront the buyer about it but obviously they could care less regardless.

In the future id be rather avoid these type of things if i can help it

Ever since last week, every customer has a bargaining chip that the hottest luxury vehicle should be significantly lower because the 2027 models are out which have no updates.

Ive used logic and ive honestly playfully laughed and mentioned “man if i had a dime everytime i heard that this week Id buy the vehicle for you” I worry i may sound like a dick but the people that have used it the most turned out to be tire kicking before i use it.

How can i explain it in a way where its obvious they arent the first ones to try that line and it isnt going to be what you expected without messing up the shine on their shoes?

Ive done a better job of watching my inventory and shooting over new inventory that matches something we didnt have a week or month ago. Ill send the ideas. Sometimes it advances things, if nothing else they help me narrow options down.

Is there an art to reaching out like this? Where Im not being a nuisance?

Wasnt sure how to ask but have some customers that came in and prefaced the first 5 mins of conversation of what they are “just” doing. Its almost like they just randomly ended up there.

Looking 3 to 4 months out, wants to be 30k, wants to pay their neg equity off, get a raise at work. I ask all the “if i could would” type questions. They are all still no or just kinda nonchalant. Wants to look at 3 different vehicles but everytime i say “if you could do that while you are here today would you be open to that?” I get nothing valuable back.

They are open to new and preowned but want a luxury for 30k, we dont have that vehicle in stock right now, . I point out how when we get to preowned that what we have now isnt going to be here in 4 months so “if we could, would”

I have an appointment coming in from over an hour away that i feel is bigger priority. I told them id get the key and unlock and come fet me if something catches their eye.

Theyve come in to get me opening vehicles and asking questions but stjll nothing is coming back as more than just taking up as much time as possible.

Big concern is missing an appt when i need one more for my bonus

I can sum it up pretty easy by saying that someone that walks in and asks a question that sounds off the wall that its generally going to be a short interaction/unwanted outcome.

An example for me is “Do yall sell trade ins?”

Ive gotten more of these type of emails lately. In the past i just ignored them because it seems ai generated also its just a “Who wants to sell a car today” type read.

Hi I''m a Myrtle Beach SC buyer looking to purchase a 2026 GMC Traverse Denali AWD by June 30. Strong credit, no trade-in, financing through GM FINANCIAL.I'm collecting OTD quotes across VA, NC, MD, DC, DE, and PA. My current best is $61,778 OTD on a White / Brown
GMC Traverse Denali AWD with the $500 coupon from a local
dealer. If you can compete on price,
please send me an OTD quote on any Traverse Denali AWD you have in stock or with a VIN assigned and inbound, in any of these exteriors: Downpour Metallic Ebony Twilight Metallic Glacier White Tricoat Sterling Metallic Summit White Volcanic Red Tintcoat Crystal Metallic Riverstone Metallic. For each unit, please include: total OTD price (with selling price, destination, doc fee, dealer-installed accessories itemized, VA titling tax, and tag/title broken out), current GM FINANCIAL incentives, APR offered, and confirmation the GM FINANCIAL loan has no prepayment penalty. Email reply is best

I went through my leads that havent responded, stopped responding, etc. these are people as far back as January. Tons of follow up attempts. Today i decided to ask directly

“Are you still looking for a vehicle or should i close your file for now?”

Thinking that id get a bunch of opt outs or closes but surprisingly i have awaken a decent amount of people from the dead that are only NOW giving me the time of day.

Im genuinely curious as to why a million calls and texts didnt work for months but just asking if i should close their file, now they are wanting the info and to be worked

Im going through a phase where i see a few customers that were bdc leads that I worked but didnt really go anywhere but a week or so later someone else has them ready to buy .

This is more of a finding out how to keep going even after things seem dead or exhausted.

The most recent example is a customer got a mailer wanting their vehicle. They called wanting a sight unseen appraisal. They wouldnt come in unless they knew the trade numbers . I kept explaining what my manager directed us: “Must appraise in person” . The customer said “im not interested then…thanks” and hung up. I ask manager their thoughts and got “If they arent willing to bring it by for us to look at then what do you really got? “ shrug and told to move to the next.

Now about a week or two later another lead in, a different salesman has thier credit and an appt scheduled.

I notice when i run out of what *I* think to say, I kinda disengage but thats not all there is that CAN be said. What could have been a better way to steer the conversation towards the end goal vs accepting where they said they were?

Something ive seen in some of my training is how salesmen do a lot walk in the morning and can look at the inventory and go “this would work great for so and so” and it becomes not so much making pointless phone calls and more about providing value with my call.

I keep a booklet of recent customers and leads but i dont feel i have that type of skill where i can look through my inventory and know who in my base i can call about.

I get these emails in from people 4 or 5 hours away from the dealership, looks like the emails are written by chatgpt because of how formal they are, asking for quotes on 4 or 5 different vehicles , telling you that they are fielding multiple offers across the country and whoever is the best deal they go with.

I get shopping to an extent but what would incentivize anyone to reply? It reads completely like a lot of work for very little chance to even do business when I could focus my time or more probable customers.

I just am confused by how productive that approach is vs just saying you are interested a vehicle and wanting to set up a good faith appt to possibly purchase. Everyone knows people shop and are going to take the best deal all that stuff is implied