Is this a normal AV technician role, or am I getting an unusual mix of responsibilities?
I’m relatively new to AV, so I’m trying to understand whether my experience is typical for someone entering the industry.
My background is in web development, and I joined my current company about six months ago in an entry-level role with the AV Engineering team. During the interview, I was told I would be trained and eventually work toward becoming a Q-SYS programmer.
So far, however, my day-to-day work has been quite different. Most of my time is spent doing things like installing speakers and displays, handling deliveries, and general onsite installation work. Maybe around 10% of my time involves working on racks, switches, Q-SYS cores, or troubleshooting AV/networking issues.
I also handle a significant amount of IT support and tickets. I manage the asset register, and when a client issue comes in during a project, I’m sometimes expected to leave the current job, travel to the client site, resolve the issue, and then return to continue the original project.
I’ve only created one Q-SYS design so far. I submitted it for review but never received feedback, so I haven't really had an opportunity to develop those programming skills.
I’m also frequently working around 10-hour days.
For people working in AV, especially those who started in entry-level AV technician roles:
Is this a normal mix of responsibilities and workload for an AV tech, or does this sound unusually broad for an entry-level position?
I’m particularly interested in understanding how much installation, IT support, networking, troubleshooting, and programming work is typical at this stage of an AV career.
Edit: Thanks everyone for your response. It helped me a lot to set my mood. Seems like it's normal and I was over thinking it.
For the certs I already did Qsys, Dante, NetgearAV Armonia, Crestron. Just need someone to trust me a little to give me something to make. 😅