Surveys
I am so tired of losing money because of CSI reviews that our completely are out of our control. whether it’s the coffee or waters in the waiting room that aren’t good enough, the type of snacks we have, the techs messed something up, or just wanting to complain or freak out about Mother Nature or something completely out of our control. It’s not fair and these people that leave this should be held accountable. Sorry this is just a rant about how much I hate CSI and the power that surveys have given customers. I coach about surveys at checkout as well, and send follow up texts before Mr.perfect says that’s why I’m getting bad scores.