▲ 11 r/helpdesk
How to reduce IT support tickets with documentation that employees actually use?
Our IT team keeps answering the same questions.
How do I access this system?
Where is this setting?
How do I request permissions?
We already have documentation but most people either can't find it or don't trust it because parts of it are outdated. I'm convinced better documentation would eliminate a lot of repetitive tickets but writing and maintaining everything manually feels impossible.
Has anyone actually reduced IT support requests by improving internal documentation?
u/Free_While5202 — 4 days ago