In 2019, we installed 30 solar panels on our roof.
Type: HANWHA Q
CELLS Q.PEAK
DUO L-G5.2 390
A couple months ago, I noticed from my solar edge app that one of the panels was not producing anything. I contacted a local solar company (the original solar company installer went bankrupt a couple years ago) to have them check it out. After switching over to give this company access to our solar edge, they were and to look online and thought it was the optimizer which is still under warranty, so they ordered the part and just came out today to fix it.
When they got here and went up on the roof, they realized It was not the optimizer, it was a critter of some sort that had chewed through the wire on that specific panel. And as such, it was not repairable because it was too close to the junction box.
They gave me a couple options to replace it, but neither of the panels they suggested are the same physical dimension because the exact type we have they don't make anymore.
I responded back asking if I found one on my own, if they would be willing to install it. Waiting to hear back.
Questions for the hive mind:
- any idea where I would be able to buy a single HANWHA Q
CELLS Q.PEAK
DUO L-G5.2 390 that was made around 2019?
The warranty on the original panels was 12 years. I can't find info on it, but I'm assuming that probably wouldn't include animals chewing through wires? Any idea where I can find a warranty info on that type of panel?
The local company also recommended installing critter guard to prevent more wire chewing, which the company can install. Has anybody used that before? Is it effective? I wonder why rodents chew on wires.
Thanks for your helpful responses!