u/FreshImpression9572

I’m totally fine with waiting. I did the base service to save money and am not expecting anything back this year.

However…. My $1,000 submission was delivered 2 weeks ago and I haven’t gotten an email, they haven’t responded to my customer service inquiry about it, and now I’m trying to call during open hours (after 10am CST per their automated system) but it still says the call center is closed.

I feel like I’ve read about others having delays, but their AI on the phone just told me it only takes up to 2 days to process after receiving so clearly something is wrong or they’re struggling to meet any of their commitments.

Is there a way to actually get ahold of them to make sure my expensive submission wasn’t lost?