u/Frosty-Recover4213

[Bug] Agent feature in Flow - "Something went wrong" on Ultra plan

Hi everyone,

I'm experiencing an issue with the **Agent feature** in Google Flow (Storyboard Studio). Every time I try to use the Agent, I get:

> "Something went wrong. Please try again."

**My setup:**

- Plan: **Google One AI Ultra**

- Flow credits: ~21,000+

- Browser: Chrome (latest)

- Region: Thailand

**What I've tried:**

  1. ✅ Changed Google Account language to English (US)

  2. ✅ Cleared browser cache

  3. ✅ Tried incognito mode

  4. ❌ None of these worked

**The confusing part:**

Other users with **Pro** plans report that the Agent feature works perfectly fine for them — they can do tasks like upscaling storyboard images, generating content, etc. But on my Ultra plan, it consistently fails.

**Screenshots:**

- Agent panel opens with "Untitled session" and "Develop a storyboard" button

- Any prompt I send returns "Something went wrong. Please try again."

**Questions:**

  1. Is this a known issue with Ultra plan accounts?

  2. Is the Agent feature region-locked?

  3. Is there a difference in Agent access between Pro and Ultra plans?

Any help would be appreciated. Thanks!

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u/Frosty-Recover4213 — 17 days ago