Dealer agreed to OTD price over email, now saying they "forgot" to include a $1,200 ceramic coating once I'm sitting in the finance office
Spent two weeks going back and forth with a Toyota dealer about 2.5 hours away trying to nail down an out the door price on a 2025 Camry XSE. Finally got the salesperson to confirm a number over email and figured we had a deal.
Had some money from Ѕtake saved up so I was putting a decent chunk down and only financing the rest, felt like a clean straightforward deal. Drive all the way out there, test drive is fine, everything is normal until I sit down with the finance manager and the number is suddenly $1,200 higher because of some "ceramic coating they apply to every vehicle before it leaves the lot."
The finance guy acted like I was the weird one for not knowing about it, like it was just a given. The salesman who I dealt with for two weeks suddenly had no idea where this came from and said it was "handled by a different department."
Is this just a textbook thing dealers pull at the last step or did this guy actually drop the ball on communicating it? And do I have any actual leverage here considering the original number was agreed on over email and not a signed anything?