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So I had dealt with Base Power early in 2025 and went through the whole process to get the battery and system set up. At the last minute they pulled the plug because of our area was rezoned as a flood area. They advised they were working on a new battery to solve this issue in many instances and would be back in touch. Now jump to August 2026 over 1 1/2 years later, after me trying to contact them multiple times with no luck. I get a message saying they were basically purging me from their system due to my lack of follow-up and not sending proper information. I called them on this, and then I finally got a Base person to contact me. Well it ended up not going well. The guy was nice but just trying to sell me on the wonders of Base. I advised him I was aware of who they were and our prior dealings. He looked it up and said ok I have reactivated you into the system and if I was still interested. I said yes if someone can tell me if the new Core Battery would be available in my area. He said I would need to resubmit everything again, so ok I went along with it. I started to fill out all the info, etc and then hit a segment in the process where it says I am switching my energy provider to BASE moving forward. I halted the process and tried to contact the Base Representative again and advise them of this and that I would not be switching unless they could tell me if the battery could be installed. If not then I would not be switching providers. Now of course they are ghosting me and won't respond to messages. This provider switch was not in place in original dealings until after the installation.