The medical system has failed me, what do I do?
I’ve been in the process of trying to get a motorized wheelchair for 5, almost 6, months. The reason there has been such a huge hold up is the fighting with doctors, I’ve had to switch my care provider 3 different times due to stone walling my calls and refusal of service simply cause they believed I didn’t need it.
In the span of a singular night I had a flair up so bad that I was immobilized for months. Moving hurt and I had to go to the hospital so many times in the span of 2 months that we ended up meeting our yearly out of pocket budget.
I have regained some stability, but I still am unable to walk from my bed to my car or even to the bathroom and back without feeling it in something.
My recent problem has come to a head was when I switched to my recent care provider. He sounded sympathetic and wrote me an in-depth diagnosis document stating that I needed mobility aid (specifically an electric wheelchair) and a lot of physical therapy. During that same appointment he said he would send in a prior authorization for the wheelchair as soon as he can. That was 2 months ago, insurance has had no attempts of a prior authorization being sent in and all I’ve been getting is “We’ll have to ask the doctor and call you back” with absolutely no call back.
I’ve already spoke to my insurance and they have currently opened an investigation on why this process is taking so long with absolutely no result on my providers end. A few days after insurance opened the case I got a message saying they would send the script. They proceeded to send me a paperscript that they had scanned with the word “Electric Scooter” on it. I’m unsure how to proceed with this. The necessary actions will be taken (informing insurance and getting a new pcp) but what can I do about the wheelchair? I’m unable to work a proper job due to me being unable to walk and I’m unable to move around my school due to not having the mobility to do so. I’ve quite literally had to put my life on hold since this flair up and the lack of mobility or care Im getting is hindering it more. If anyone might have anything that might help, it would be much appreciated!