u/Future-Membership-36

I've been approved, fully executed the agreement, provided the client ID and App ID via email only for them to repeatedly send me the email asking for the information and telling me they haven't received it. Each new email has been a slight variation of "we have yet to receive your information". I provide it to them every time to no avail.

Is anyone experiencing the same issue and/or can shed some light on what is going on?