TM Unifi changed subscription without my consent
Last week I terminated my Unifi broadband at one of the branch. The staff keep asking the reason why I want to terminate as if I had made a wrong move. She told me that I would only know the account is terminated on the next month when I received the bill.
After 5 days, I received an SMS and an email stating that I have upgraded to a new plan and the device will be delivered in 5 days. I do not have time to go to the TM office to enquire what is going on? How could this happened without my consent?
Thanks to a post from Reddit who shared his/her experience to terminate within 24 hours. I wrote an email to MCMC, cced to TM high management regarding unauthorized subscription of plan. Within 2 hours, a TM staff called saying that the high management instructed to terminate my old account and new account immediately. He said (lied) that the new account was a mistake for the staff. Within 30 mins, I received SMS and email stating that both of the accounts have been terminated. The next morning, the staff called me again with trembled voice, saying that all of my accounts have been terminated yesterday.
To close an account, it doesn't need a month or even weeks or days. Imagine if a client who is very advanced in age which faced the same thing like I do, they will certainly feel so helpless and worried. I truly respected the policy which I will give 1 month notice before termination. However, TM has lost all respect from me from the moment you changed my package without my consent. It is daylight robbery.