Are Horacio bikes trustworthy? – Horacio Serenio eBike
I am interested in buying an e-bike to commute to work. I've ridden a lot of Lime bikes and would like an auto-shifting belt-driven bike.
The Horacio Serenio is $1,849AUD and comes with a Gates carbon belt, a Bafang H730 auto-shifting 3-speed hub and a 504Wh Samsung battery. Everything else I've looked at with that kind of spec is $3k+. They claim the low price is due to being direct to consumer.
What's making me twitchy is the marketing. The Trustpilot badge is on basically every page, the rating gets cited in their own FAQ as evidence they're legit, and the reviews themselves are overwhelmingly "delivery was quick, staff were lovely" rather than anything about the bike surviving a year of actual use. There also appears to be zero reviews on other social media.
Has anyone had experience with horacio and there e–bikes?
Am I making a mistake?